Customer Care Representative

Feladatok

We are looking for a Customer Service Representative to join a dynamic, international team within a global manufacturing environment.

This is not a typical SSC or call center role — you will act as a key contact for customers and partners, managing the full order lifecycle and ensuring a seamless customer experience across regions.

You will work closely with Sales, Supply Chain, Logistics, Engineering, and international factories (UK & Ireland) to deliver high-quality service and resolve complex customer needs.

What You’ll Do

• Act as a main point of contact for customers, distributors, and partners (pre- and after-sales)
• Manage end-to-end order processes:
• Order entry, tracking, and follow-up
• Quotes (handled in writing)
• Invoicing and dispute resolution
• Provide support via email, phone, and web tools
• Handle customer queries related to:
• Order status, lead times, shipments, returns
• Manage key accounts and assigned regions
• Collaborate cross-functionally with:
• Sales, Technical Support, Supply Chain, Engineering
• Coordinate returns, repairs, and logistics processes
• Maintain accurate customer and order data (SAP)
• Use customer portals for order management
• Participate in process improvements and customer calls
• Ensure compliance with internal policies and export regulations