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Share Győr Back Customer Service/Logistics Coordinator (with experience in the electronics industry) Reference number WHCSZ12543

Our multinational partner, who plays a prominent role in the automotive industry, is looking for an employee for the position of Customer Service/Logistics Coordinator with experience in the electronics industry.

Tasks

Answer customer incoming calls/chat/emails
Enters orders into ERP system
Responds to price, availability & basic technical inquiries
Support properly designed technical specifications towards customers
Use of company portals
Coordinates shortage, overage, damage claims and returns
Coordinate technical related claims with cooperation of the relevant engineering team
Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
Schedules and executes shipments in cooperation with logistics, customers and forwarders
Handles document requests and export documentation
Maintain customer service related master data
Cooperate with the related operational teams to supply the highest standard of customer reaction

Expectations

Advanced English and Hungarian, knowledge of German or other European language is a plus
Minimum 5 years experience in customer service in the electronics industry
Good technical insight
Experience in any type of ERP system
High customer focus
Experience with CRM Sales Force system or SAP as a plus