IT service desk intern - German speaking
Home office

IT service desk intern - German speaking

Build the future with us! Hivatkozási szám WHC021616
Vissza
IT service desk intern - German speaking

Home office Vissza IT service desk intern - German speaking Build the future with us! Hivatkozási szám WHC021616

Jelentkezem az állásra

Our partner is the world's largest machine manufacturer, which applies exclusively to agriculture. Its business center is located at Office Garden, in one of the most dynamically developing areas of Budapest, in the 11th district, near the Danube bank. Build the future with us! We are a global leader in the design, manufacture and distribution of agricultural solutions. Our global RPA team uses software robots to automate business operations to reduce human intervention, providing massive productivity gains for the entire organization.

Feladatok

  • Taking phone calls from German business users
  • Logging Incident and Request tickets over the phone or via Self-Service forms in ServiceNow tool
  • Assisting users with basic IT issues right away
  • Dispatching more complex and complicated issues to L2/L3 support teams
  • Fulfilling standard requests for the business in various IT systems
  • Making sure all authorisations and approvals are in place before completing/dispatching Requests
  • Cooperating colleagues to keep IT support documentation up-to-date
  • Cooperation with Problem Mgt team on Incident tendencies and doing the necessary translations between languages

Elvárások

  • Active student status in a Hungarian university (IT studies is an advantage)
  • Minimum intermediate English and German language knowledge (both verbal and written)
  • Good knowledge of PC skills including Windows and Microsoft office products
  • Good communication and Customer Service skills
  • Good decision-making skills
  • Experience with connecting PCs/laptops/monitors/keyboards, etc.
  • Experience with troubleshooting basic issues of computers
  • Work at least 20 hours weekly 

Ajánlatunk

  • Salary: gross 2100 HUF/hour
  • Home office
  • Secure and longterm opportunity at a continuosusly growing company
  • Above average wages
  • Diverse and interesting position
  • Modern working environment 

Our partner is the world's largest machine manufacturer, which applies exclusively to agriculture. Its business center is located at Office Garden, in one of the most dynamically developing areas of Budapest, in the 11th district, near the Danube bank. Build the future with us! We are a global leader in the design, manufacture and distribution of agricultural solutions. Our global RPA team uses software robots to automate business operations to reduce human intervention, providing massive productivity gains for the entire organization.

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